Ondokuz Mayıs Üniversitesi Bilgi Paketi - Ders Kataloğu

Description of Individual Course Units

Course Unit CodeCourse Unit TitleType of CourseYearSemesterECTS
HRT214 Quality Management And Standards 927006 2 4 3
Level of Course Unit
First Cycle
Objectives of the Course
The overall purpose of the course is to provide an understanding of the process of managing quality and managing services.
Name of Lecturer(s)
Learning Outcomes
  1. To be able to produce data for quality problems, to analyze these data and to be able to control the quality tools that will guide the process according to the analysis results.
  2. To have quality consciousness, to be aware of the importance of quality for producers and service providers, and to master the basic issues of quality management.
  3. Solving and presenting the quality problem of a production or service process with learned techniques.
Mode of Delivery
Formal Education
Prerequisites and co-requisities
Recommended Optional Programme Components
Recommended or Required Reading
Planned Learning Activities and Teaching Methods
Language of Instruction
Work Placement(s)
Course Contents
Quality and relavant terms, quality systems, probability distributions, statistical process control, control charts, acceptance sampling, design of experiment, Taguchi method
Weekly Detailed Course Contents
Week Theoretical Practice Laboratory
1.Basic Definitions
2.Economics of Quality
3.Total Quality Management
4.Continuous Improvement
5.Quality Tools (Brainstorming, Flowchart)
6.Quality Tools (Check List, Pareto Diagram, Cause-Effect Diagram)
7.Quality Tools (Check List, Control Charts , Histogram)
8.Management Tools (Affinity Diagram, The Interrelationship Diagram)
9.Management Tools (Tree Diagram, Prioritization Grid, Matrix Diagram)
11.Management Tools (Process Decision Program Chart, Activity Network Diagram )
12.Quality Management Systems
13.Project Presentation
14.Project Presentation
Assessment Methods and Criteria
Term (or Year) Learning ActivitiesQuantityWeight (%)
Midterm Examination150
Report Preparation150
End Of Term (or Year) Learning ActivitiesQuantityWeight (%)
Final Examination1100
Term (or Year) Learning Activities40
End Of Term (or Year) Learning Activities60
Workload Calculation
ActivitiesQuantityTime(hours)Total Workload(hours)
Midterm Examination122
Final Examination122
Attending Lectures14342
Individual Study for Mid term Examination11010
Individual Study for Final Examination12020