Ondokuz Mayıs Üniversitesi Bilgi Paketi - Ders Kataloğu

Description of Individual Course Units

Course Unit CodeCourse Unit TitleType of CourseYearSemesterECTS
SHU325 Total Quality Management 927001 3 5 4
Level of Course Unit
First Cycle
Objectives of the Course
The concept of quality, Total Quality Management, Quality Documentation, Quality Systems
Name of Lecturer(s)
Öğretim Görevlisi Mehmet Cevat SUNOL
Learning Outcomes
  1. Kalite kavramını anlar.
  2. To learn about the importance of Total Quality Management in terms of business.
  3. Kalite sisteminin kurulum ve işletme sistemini anlar.
  4. Kalite Sistem Belgelendirme süreçlerini anlar.
  5. Kalite iyileştirme süreçlerini anlar.
  6. Kalite yönetim araçlarını kullanmayı öğrenir.
Mode of Delivery
Formal Education
Prerequisites and co-requisities
Recommended Optional Programme Components
Recommended or Required Reading
Prof. Dr. İsmail EFİL, Toplam Kalite Yönetimi, Dora Yay., Bursa, 2010Prof. Dr. Hasan ŞİMSEK, Toplam Kalite Yönetimi, Seçkin Yay., Ankara, 2010
Planned Learning Activities and Teaching Methods
Language of Instruction
Work Placement(s)
Course Contents
Weekly Detailed Course Contents
Week Theoretical Practice Laboratory
1.Description of the historical development of the concept of quality and quality
2.Details of the concept of quality
3.quality circles
4.Japanese Business Management, Japanese quality control system features
5.Total Quality Management and development of the conceptual structure
6.The pioneers of total quality practices and quality
7.The pioneers of total quality practices and quality
8.Requirements of Total Quality Management
9.Total Quality Management tools and techniques
10.Mid-Term Exam
11.ISO 9000 Quality management system
12.The basic elements of the quality management system
13.Utilized in the execution of the basic tools of total quality
14.And certification of the quality management system installation work
Assessment Methods and Criteria
Term (or Year) Learning ActivitiesQuantityWeight (%)
Midterm Examination1100
End Of Term (or Year) Learning ActivitiesQuantityWeight (%)
Final Examination1100
Term (or Year) Learning Activities40
End Of Term (or Year) Learning Activities60
Workload Calculation
ActivitiesQuantityTime(hours)Total Workload(hours)
Midterm Examination111
Final Examination111
Attending Lectures14684
Individual Study for Mid term Examination199
Individual Study for Final Examination199